CALL US MON - FRI ON
+44 208 941 5707

Free Returns Information

We are now pleased to offer free returns via Royal Mail to all our UK customers. If for any reason you would like to exchange or get a refund on your jewellery, you can print off your own returns labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.

 

1. Click below to visit Royal Mail's Tracked Returns website.

Visit Royal Mail for free returns

2. Follow the instructions and fill in your details as instructed.

(Please note: Our jewellery packages will weigh far less than 5kg.)

Royal Mail website

 

3. Download your label PDF and print. It will look something like the sample label below.

* PLEASE NOTE THIS IS A SAMPLE IMAGE, YOU WILL HAVE TO FOLLOW THE ROYAL MAIL GUIDELINES TO PRINT YOUR LABEL *

Sample Image - Not For Actual Use

4. Securely attach the label to your parcel and take to the Post Office.

 

If you have any questions or queries regarding our free returns process, please contact us.

National Association of Jewellers Membership Logo - Gemondo