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Privacy Policy

Pranda UK Limited T/A Gemondo is committed to our customers' privacy and the following notes outline our information practices. If you feel we are not abiding by our policy or if you have any questions please contact

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.

We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is available at We use the data protection padlock symbol below to show when we gather personal data from you. Look out for it on the site.

Reproduced courtesy of the Information Commissioner's Office and the National Consumer Council.

Personal Information

In some areas of our website we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. For example:

1. We collect basic personal information (Name, email address etc.) from you as part of our registration process to enable us set up your Gemondo account.
2. We also collect information on your shopping activities with Pranda UK Limited T/A Gemondo.
3. From time to time we may also ask for additional personal information as part of a promotion/competition.

Use of Information

1. By registering with Gemondo you agree that we can communicate with you with suitable offers from Gemondo, and to provide the best service possible during the order process, (order receipt, dispatch and after order service)
2. Pranda UK Limited T/A Gemondo will not pass your personal information to any third parties and we will only market to you the same kind of goods and services you purchased from us or made an enquiry to us about.
3. From time to time we will perform analysis on our member and transaction databases. The results of this analysis may be released to third parties, but only in aggregate form and will contain no personal information at all. We may also use transactional data to update your profile so that we can offer you similar products that may be of interest to you based on this data, at customers explicit consent. If you would rather not receive future marketing emails from us please inform us by email at Such use is strictly in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Every email from us comes with an easy to use unsubscribe instruction and you can be removed from our lists at any time, although this can take up to 30 days to effect.
4. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business.

Trading from our website

Making sure you can buy safely online is a priority for us and we have made strenuous efforts to ensure that store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name and address.

In respect of the payments made by you through our website we have outsourced to Sagepay the collection of all credit and debit card payments which are subject to the same high SSL encryption standards and security as referred to above. No payment information is stored on the Gemondo server. In addition to this through Sagepay Gemondo now offer direct sales from you by telephone, e-mail or fax. We then input these into the Sagepay website on your behalf. This allows you to pay with all major debit and credit cards. As a result of this we will be in receipt of your personal financial data, but which we will use solely for the purpose of processing your payment and communicating with Sagepay. Your data will be held in accordance with all relevant data protection legislation and will not be stored by us for any longer than is necessary for communicating with Sagepay and settling your payment.

You may also make payment via your PayPal account, during this process you will be redirected to the PayPal website and no payment data will be stored on the Gemondo Server.

We take the security of your personal data very seriously and trust that the payment methods and procedures set out above reflect this. It is also your responsibility to keep your personal data safe. By our joint efforts we believe that your order with Gemondo should be safe, secure and efficient.

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online transaction and order information as we are.



1. Cookie Tracking. We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in the future. We do this to remember your login details automatically. If you want to delete any cookies that are already on your computer please refer to the instructions on your file management software, which locates the file or directory that stores cookies. Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of our site until you log in manually.
2. When you visit our site, we may also log your IP address.

Website Security

We offer the use of a secure server when you access your account detail and profile information.


1. Access to your account is password protected and we never release details of this to third parties. If you have forgotten your password please visit the ‘Forgotten Password’ section of the Gemondo web site to request your Password and Username.
2. Pranda UK Limited T/A Gemondo cannot be held responsible for any activity in your account that has resulted from a member not keeping their account details secure.
3. Pranda UK Limited T/A Gemondo will never contact you to ask for your Username or Password.


We reserve the right to access and disclose individual information to comply with applicable laws and lawful government requests. We also reserve the rights to disclose individually identifiable information to third parties where a complaint arises concerning your use of this website, where that use does not comply with our terms and conditions.

Order Contract Information:

We store the contract's content and will send you the details of your orders as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

Right to Information:

If you are concerned about your data, you have the the right subject to payment of a small fee (currently £10) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

Further information on data protection and personal privacy:

For further information from us on data protection and privacy contact:

The Data Protection Manager,
Pranda UK Limited T/A Gemondo.
PO Box 98
West Molesey

Information on the Data Protection Act 1998 is also on the Information Commissioner's website at

Use of this Site is subject to our Terms and Conditions

Pranda UK Limited T/A Gemondo is a company registered in England. Registered number 2858435. VAT Registration Number: GB 644 1218 62

PRIVACY POLICY OF Pranda UK Limited  T/A Gemondo
Version 1b March 2010

National Association of Jewellers Membership Logo - Gemondo