+44 208 941 5707


Returns Policy


Requests for refunds/replacements will be accepted up to 30 days after receipt of your goods, If you are not completely satisfied with your purchase you are free to send the item back to us for a refund or exchange. Please read the following 5 points to ensure this process is carried out as efficiently as possible. Returns are now free for customers within the UK, please visit our Free Returns Information Page for more information

1. You must inform Pranda UK Limited T/A Gemondo of your request to return in advance:
Please contact Customer Services on 0208 941 5707 or By email:

2. Product Condition and Security Tags:
While in your possession you must keep in good condition any products you intend to return to Gemondo. This specifically includes you not removing the security seal(s). Rings, necklaces, pendants, brooches and bracelets are security tagged for your protection and hygiene. By removing the security seal you are accepting the item, which then becomes non-refundable.

3. How to return the goods:
With your Gemondo order you will have received a returns form. This form is the black card with returns information printed on the back. Simply tick the boxes on this card which apply to your return or provide us with product details on the form if you wish to exchange.
Returns form
In absence of this form, simply leave a note inside the return parcel giving the reason for the return, your name, address, email address and the order number, and send this and the item back to us. If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Pranda UK Ltd T/A Gemondo at the address below at your own cost. We strongly recommend you use an insured and verified delivery method such as Royal Mail Special Delivery. If you wish to take advantage of our new free returns service you can print a label from the Royal Mail website and take your parcel to your nearest post office. To find out more, visit our Free Returns Information Page.

4. Faulty or incorrectly described goods:
In the case of faulty or incorrectly described goods, the goods must be returned to Pranda UK Ltd T/A Gemondo as above. No refund will be processed until the returned goods have been received back at our depot with all security tags intact.

5. All returns are subject to the following conditions:
  • The goods must be returned with the presentation box and the packing slip
  • Where applicable the goods must have all security seals intact. In common with other retailers, for health and hygiene reasons we will not accept the return of earrings that have been previously worn.
  • These terms do not affect your statutory rights.
  • For full terms and conditions please see our T&Cs page

Return Address

Pranda UK Ltd T/A Gemondo
PO Box 98
West Molesey
United Kingdom
National Association of Jewellers Membership Logo - Gemondo