Frequently Asked Questions

Please select the most relevant category from the list below to answer your questions.

Customer Feedback

Am very pleased to say my brooch arrived today. I just had to let you know how delighted I am with it. It is absolutely exquisite! I do not think I have ever seen such a beautifully designed piece of jewellery - so detailed. I keep having to admire it. Thank you very much. It was certainly worth waiting for! I could not be more pleased
H.W. (eBay)

Thank you very much your company gets 10/10 for customer service
Raja Naik

Just received my order, the earrings are stunning and the necklace was a lovely surprice, Thank you very much for excellent service. I will use you again
Maurice

Thank you for your excellent customer service, it is much appreciated.
I just left you excellent eBay feedback for both transactions:
"A++++++++, Highly Recommend, WONDERFUL customer service, great communications."
Linda

This is just to let you know that a new ring arrived today! That was extremely fast – thank you ..... Thank you so much for dealing with this and resolving it so quickly....... I am more than pleased – absolutely delighted
Jonathon

“Thank you ever so much for sorting this issue out so quickly. Must say, I am hugely impressed with your amazing customer service.”
Inga

I ordered a ring from Gemondo for a special birthday present and although the lead time for the ring was three weeks staff here could not have been more helpful or courteous especially Andrew and John. The ring arrived a week early much to my delight and in time for the birthday and was beautiful. Great Service.
Stephen

I just wanted to let you know that I collected the earrings from the Post Office today, as I missed the postman last week. The earrings are really beautiful, thank you - I know my mother will love them.
Thanks so much for resolving this issue so quickly and helpfully
Sarah

Hiya thank very much that is very honest and fair of you (will put my specs on next time ha ha). I have bought off you before and you were excellent then too.
Best Regards Carol

That is great news, thank you so mcuh for your help and support during this situation. I will happily tell all my friends and family about your company and beautiful products and of course how wonderful your Customer Service is, you haven't failed me once and I am so very grateful
Nicola

Thank you so much! I received my ring and I love it. Please send me the link so I can do the feedback. Now we have to get a band for my fiancé. I think we will be doing business again. And I absolutely love your customer service.

Thanks for replying so quickly again, your customer service has been fantastic. I appreciate you keeping me up-to-date about the pendant, pity it's discontinued.
Mrs Kane

Can I just say thank you for your excellent customer service, you really have gone the extra mile to keep me updated. I will be leaving feedback to this affect. I have decided to keep the ring that I have received as it too is a very nice ring (and everyone agrees it looks nice on my finger.) Thank you once again for the time taken to keep me informed (It can be a bit of a worry buying from the internet) You can be guaranteed I will be back in the near future to add to my collection
Sharon

Delighted with pendant which arrived safely earlier today. The delivery company you use is very efficient and professional with excellent communication. Because of this excellent communication I wanted to give a 5 star rating for communication. Anyway, delighted with pendant and delighted with excellent service. Thank you. God bless.
Irene

I have been looking at your website!! this ring is a replacement for my engagement ring as when we got married my one was a 'cheapie' and it fell apart!! I have waited a long time to find the right ring and now i have. i am quite happy ….. when i deal with someone like you, it restores my faith in human nature.
Bev Duffy

Thank you so much, I've received the new ring. Very quick delivery!! Thanks again so much for all you help you've been wonderful!
Faye

Many thanks, the order arrived yesterday, the pictures on your website do not do the items justice. They look far better in real life than the pictures the Emeralds really sparkle in the light. I think my wife will treasure these items of jewellery
John

Thank you for going to so much trouble! No problem at all if they are making another one for me—that will be great
Prudence Dailey

Excellent service, beautiful brooch!!!

Great! The ring was better than the picture of it was, and the shipping speed was super. I will be ordering more from this seller

Lovely ring, good price. Well worth the money. Prompt delivery. Would definitely buy from here again

The item is dainty & beautiful, presented in a lovely black box, arrived with in the stated time & I love it.....Thanks Gemondo

nice item as described from trusted seller. highly recommended!!! 1st class!

very quick service. lovely ring. thank u

Awesome, fast postage, can't find a more helpful seller A++++++++++++

Lovely ring, as described in good quality box. Very pleased thank you

Thank You!

What a wonderful earrings I have received this time from you! Really astonishing how more beautiful they are in reality in comparison with the photo of them on your site. The colour is so warm, the garnet stones have such a beautiful sparkle! Thanks for the way you take care of everything, the good communication and the way you take care of the package.

M. Tweehuysen

Happy Customer from Netherlands!

Hello, here a sign of a very satisfied, happy customer. I just received order 9ct Yellow Gold Pink Sapphire & Diamond Ring and 9ct Yellow Gold Pink Sapphire and Diamond Earrings in very good shape. they are wonderful!

Marianne, Netherlands

Over the Moon!

1st class service from a first class company  - I've never been so happy with an order over the internet like this.  Well done guys!!!  I'll be spreading the word about this company, don't you worry and you'll keep me coming back every Christmas and birthday.  Thank you very much.  Happy Christmas and a (not so drunk) New Year!

N.P.

Thank you so much...

"Thank you so much, the jewellery is gorgeous. All my friends are talking about Gemondo - such a wide range and so easy to shop."

Sarah W., London

A big WOW

I just want to say a big WOW re your impressive service! I ordered at 11.39 on Friday morning and the beautiful pendant and chain was delivered less than 24 hours later!

D Lewis

It's absolutley gorgeous!

I would just like to say a big THANK YOU. It is my nieces 21st birthday and I know she loves marcasite, I ordered her a necklet and recieved it today. Itis absolutly gorgeous. Thank you sooo much again, you will of made one 21st birthday that bit extra special.

Tracy

The earrings are lovely...

"The earrings are lovely, and they look even better than in the photo.  I will spend my points towards a pendant to go with them."

Nancy W, Hampshire

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Keep it Up!

Just to say thanks,i have received my jewellery and am delighted with it.
KEEP IT UP GEMONDO!
I may never have to visit another jewellers again.
many thanks
MANDI

I am ever so grateful...

I am ever so grateful for all the trouble you have taken to allow my order to go through and I am sure that my daughter will be delighted with her ring.

As you know this was my first purchase from your company but the care and attention you gave to my problem will ensure that I deal with you again.

Sandra M, Croydon

I am absolutely thrilled....

"Received ring and earrings today - I am absolutely thrilled they are beautiful - my daughter is going to love them - the quality is perfect and the packaging beautiful - thank you so much - I will definately be buying from you again."

Alaine

Beautiful original rings....

"...go to website GEMONDO they have beautiful original rings at very affordable prices and they are nice people to deal with..."

TOTO

Thank you so much...

Dear Gemondo Team,
 
Thank you so much for sorting out the problem and adding on my points from the previous account.
 
I hope this did not cause too much inconveinence to the accounts team!
 
I have been very pleased with all my purchases to date and am looking forward to receiving another delivery tomorrow!
 
I have been strongly recommending your site to all my friends as I believe it is excellent value for money.
 
Again many thanks.
 
yours sincerely
 
S. R.

Gorgeous!

 I received my ring today and it is gorgeous! Thank you for the quick delivery and the excellent service. I will definitely be shopping here again, I think it is a great idea that you offer great prices, free ultra fast delivery and reward points! See you very soon :)

Livvy C.

Great Service!

Thank you for responding so quickly to my email and I will definately shop @ Gemondo again and recommend the site to my friends.

Hope everyone at Gemondo has a great weekend.

Jennie

By far the best....

Hi been checking out jewellery sites for weeks and yours by far is the best...

Toni

I am delighted...

Thank you for my order, I can't believe it came so quickly. I am delighted with the products.

P.F.

Fantastic level of service

I just wanted to write and thank you for your help with my order. The gift was received by my niece in Thailand on the 21st April.......as luck would have it on her birthday!!

Your company never fails to amaze me with the fantastic level of customer service you provide, very rare these days.. Thank you again.

Sandra Myers

Worth every penny

Just to say ,many thanks on superior service.the ring i ordered has arrived,and well worth every penny.

L. Barratt

A star

Thank you you are a star

Rebecca

Exactly what I wanted

The ring arrived yesterday. It fits perfectly and, as you say, it is very pretty. Exactly what I wanted. Thank you so much.

S Rye

Thanks yet again

well,what can i say ,just received my order for a ring. The order was placed with you wednesday tea time and here it is 9.05 saturday morning greattttt The ring ouses quality for the price i paid,many thanks yet again.

L. Barratt

Excellent service

Thank you for your email and excellent service.

Kind regards, J Wilkes

Great organisation

Thank you very much for your effort, what a great organisation you have and what a good service! Next time I buy my presents for sure with Gemondo.

Thanks again, Jim

How pleased I am

Thank you for my order just like to say how pleased I, am also with the speed at which you deliver items thanks again

Mr Buckley

Prompt attention

Thank you for your prompt attention again

Chris

Delighted

Hi Ive just received the daffodil silver necklace and am delighted with it. I have been looking everywhere for a silver daffodil - you must have read my mind thanks again

Regards, Josie Clement

Thanks for helping out

Thank you for helping out - the service and help I have received with the problems I have had has been excellent. Once again, many thanks.

Joyce

It's beautiful

Just a note to let you know how delighted I am with my necklace. Its beautiful, impressive servie delivery. Many thanks.

Liz

Absolutely delighted

I have just received my order and am absolutely delighted with it. Thanks for the very fast delivery too!

Mariyah

The quality & design are outstanding and very elegant packaging!

Hi. Just wanted to say thankyou for this ring received today the quality and design are outstanding the packaging very elegant and your service is second to none and to top it all there was the free gift .this is the first time i bought from you but wont be the last and will be recomending your shop to all of my freinds .thanks again!

Anne

First Class Service!

I would just like to compliment you on your first class service. I phoned your company on the 23rd December and asked if I ordered today would I get it the following day, I was assured by a lady in customer service I spoke to that I would. True to her promise my gifts arrived safe and sound the following morning, and you didn,t charge me for the postage. I will definatly be using Gemondo in the future and recommending you to my friends. Once again BRILLIANT!

Mr. Charles Alexander

Thank you so much for deals & great service..

Hi, I just wanted to say thank you so much for deals and great service, i purchased a ring for my mum as a mothers day/bday present and she loves
it!! and it was delivered in 2 days!! Amazing. I will definitely be recommending your website to friends. Thankyou so much again. Kind regards,Kate

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