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Frequently Asked Questions

Please select the most relevant category from the list below to answer your questions.

 General FAQs
Ring Size FAQs
 Payment FAQs
 Privacy Policy
Gemondo Points
Gift Card FAQs
Customer Feedback
T&Cs
Link to Us


Payment FAQs


1) Can I buy without registering with Gemondo?

We recommend all our customers to register with Gemondo for several reasons.  'NEW VOUCHER CODE SYSTEM TO REPLACE GEMONDO POINTS DISCUSS'

2) Is my online payment safe?

Yes.
All your on-line transactions made through Gemondo are fully secured. We do not take any of your financial information and store it, so you can rest assured that shopping with Gemondo is not making you more vulnerable to on-line fraud or identity theft. You can pay by credit  or debit card using our Paypal merchant checkout system, or via your PayPal account balance. With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance all without sharing your financial details with anyone else. It's also an easy way to receive payments online from the sender's card or bank account, in the UK or abroad. Plus, it's free to send money and to sign up for an account. Click here for more info about PayPal

3) Can I order by telephone?

Payments can be taken by telephone, but we recommend that you purchase online to take adavantage of our Gemondo discounts.


4) What credit or debit cards do you accept?

Gemondo accepts payment from Visa, MasterCard, Switch, Solo, Maestro.  You can also pay via PayPal.

With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance all without sharing your financial details with anyone else. It's also an easy way to receive payments online from the sender's card or bank account, in the UK or abroad. Plus, it's free to send money and to sign up for an account. Click here for more info about PayPal

5) Can I pay by any other method besides credit or debit card or by phone?

The preferred method is to pay on-line by credit card or by PayPal. You can also pay by cheque or postal order, but you must allow time for the cheque to clear before we will send out your goods. Send cheques to:

Gemondo UK Ltd
PO Box 55539
London
SW7 9AR

6) How do I contact Gemondo?

Just call 0870 803 4366 and someone from our friendly and helpful Customer Services Team will be able to help you. They can answer your calls between 09:00 and 17:00 GMT Monday to Friday (exc Bank Holidays) - or you can email customer@gemondo.com with your enquiry.

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