Our belief is that products should be build to last therefore Gemondo is proud to offer a life time warranty to back that claim.

Your GEMONDO jewellery is protected by Pranda UK Limited t/a Gemondo for the lifetime of the piece under the terms and conditions of this quality promise. The Pranda UK Limited t/a Gemondo quality promise covers material and manufacturing defects. A copy of your invoice is required for proof of purchase.

YOUR WARRANTY DOES NOT COVER

This quality promise is void if the item has been damaged from improper handling, accidents and negligence of persons other than authorised Pranda UK Limited sales or service agents, unauthorised repair, or other factors not due to defects in materials or workmanship.

REPAIRS

Repairs or replacements can take up to a maximum of 6-8 weeks to return. This returns period is dependent on sourcing materials and/or gemstones in cases of loss. As we aim to bring you rarer natural stones and unique designs, a minority of cases with unusual or uncommon gemstones, cuts and stone sizes may occur. In instances such as these beyond our immediate control, it may be difficult if at all possible to source and replace to the exact specifications of the original item.

Gemondo cannot guarantee that we can provide the same model of jewellery, but will always try and any amendments will always be communicated to you before repair takes place. If your model is not available, an item of equal value and similar appearance will be offered.

For service work that is not covered under this warranty, one of our in-house jeweller team may perform such services for a quoted charge dependent on nature of the request. These charges are subject to change and an estimated return date will be provided upon request. Such charges will be communicated to and agreed by you prior to any action. Should service be required, please send your jewellery item and a copy of your invoice to the following address:

WARRANTY DEPT (Gemondo)
PO BOX 98
West Molesey
KT8 8DW

Phone: +44 (0) 208 941 5707

Pranda UK Limited highly recommends you insure your parcel and adequately protect the jewellery during shipment. Pranda UK Limited is not responsible for product lost or damaged during shipment.

Keeping your jewellery looking at its best at all times needn't be a difficult or expensive task. Here's a few simple tips to follow to preserve your gemstone jewellery's lustre and brilliance.

TRY A JEWELLERY CLEANING CLOTH

More often than not a quick buff with a jewellery cleaning cloth will remove metal tarnishes and keep gemstones looking glossy.

CHECK THE HARDNESS AND PROPERTIES OF GEMSTONES IN YOUR JEWELLERY

A hard precious stone will benefit from a gentle brush with a warm solution whereas softer semi-precious stones may scratch with such treatment. Always ensure you use a gentle, soft bristled brush regardless of the jewellery. Gemstones are categorised by their hardness via the Mohs scale. You can find out more about the hardness of gemstones here.

KEEP IT COOL

Or temperate to be more precise. Softer semi-precious stones may be vulnerable in excessively hot or cold conditions and also to steam or ultrasonic cleaning. If in doubt contact us.

EVERYTHING IN ITS PLACE

Store your jewellery in its original display box or in a jewellery box and keep it in a safe place.

AVOID EXPOSURE TO COSMETICS, PERFUMES OR CHEMICALS

Try to steer clear of such products when you are wearing your jewellery or have it on display. Some gemstones are sensitive to acidic properties in cleaning products, perfumes, sprays and more. For example, malachite will only need to be buffed with a clean cloth rather than using an ammonia-based soap solution like you may with a diamond. Metal may also become damaged or discoloured with exposure to chemicals such as chlorine and bleach.

PRACTICE MAKES PERFECT

Check your jewellery regularly for dirt or oil build up and clean accordingly.