Free Returns Information

Please note returns may currently take up to 21 days to be processed.

We are pleased to offer free returns via Royal Mail to all our UK customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.

1. Click below to visit Royal Mail's Tracked Returns website

2. Follow the instructions and fill in your details as instructed

Please note: Our jewellery packages will weigh less than 5kg

Step by step guide image

3. Download your label PDF and print

4. Securely attach the label to your parcel and take to the Post Office.

 If you have any questions or queries regarding our free returns process, please contact us.